Wednesday, March 9, 2011

Starbucks holds training for the Bistro 3846 staff

Starbucks Philippines organized a Customer Service Workshop for the staff of Bistro 3846, Mano Amiga's social enterprise that provides healthy lunch meals to school children. The workshop focused on honing the customer service and leadership skills of the Bistro team to help them effectively handle operational challenges and create meaningful customer experiences.

The Customer Service class is the first installment of the series of workshops under the Starbucks Shared Expertise program. Aside from Bistro 3846, three other social enterprises were chosen as participants, namely: Rags2Riches, Messy Bessy, and Homeless World Cup.

Seasoned mentors from the Starbucks Learning and Development team as well as selected Senior Baristas spearheaded the whole day workshop.

Starbucks CSR manager Zarah Perez said that the goal of the program is to equip social enterprises with costumer communication tools that will develop into valuable skills they can use in their day to day operations.

The activity ended with an interactive tour of Starbucks Jupiter where the Bistro 3846 staff had the opportunity to interview Baristas about the store's daily processes and to learn helpful insights on good client service.

For more information about Bistro 3846 visit:

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